On August 8, 2014 Will McCann (sales rep) arrived on time for my Estimate request for a new Down Spout. He was very knowledgeable & professional. He listened & understood my problem with rain water re-routing. He did not snow ball me with any pressure. His work Estimate was very reasonable & I signed a Contract with his Company to have the work done. So far so good. I will follow up with a Review on completion of the work.