Scott came out, on time, and described the product. The important thing for us was the gutter guard (we live in woods). It is metal (not cheap plastic that squirrels can crew up) and is smooth on the top with slots in the front. Nothing for ice to grab on! Water is suppose to flow over the edge and surface tension holds it until it hits the slots then enters the gutter. Concept seems sound. We shall see! Price was fair and competitive. Installers came when scheduled and quickly did the job. No remnants of the old one remained. Now lets see what happens next winter (fingers are crossed – this is our third different gutter guard).